Refund and Return Policy for SnapFexAGuard

Effective Date: January 15, 2025

At SnapFexAGuard, your satisfaction is our top priority. We understand that when shopping online, it can be difficult to know if a product will meet your expectations. That’s why we are committed to ensuring that every customer is completely satisfied with their purchase. If, for any reason, you are not fully satisfied with the products you received, we offer a hassle-free and transparent return and refund process to make it right.

We know that sometimes things don’t work out as planned — whether the product doesn’t meet your expectations, is the wrong size, or is damaged during shipping — and we want to make sure that you feel supported throughout your shopping experience with us. Our Refund and Return Policy is designed to provide clear guidance on how you can easily return or exchange products and get a full refund if necessary.

We take pride in offering a smooth return process, and we’re here to assist you every step of the way. Whether you are returning a product because it’s not the right fit or simply because you changed your mind, we believe in making this process as simple and straightforward as possible. Please review our policy carefully to understand your rights, how to initiate a return or refund, and the conditions under which returns are accepted. We also provide clear instructions on how to return items, ensure timely refunds, and address any concerns or issues that may arise.

At SnapFexAGuard, we aim to give you peace of mind when you shop with us, knowing that if anything goes wrong, we’ve got your back. Your experience matters to us, and we want you to feel confident in your purchases and confident in the support you’ll receive if things don’t go as expected.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Time Frame: Returns must be requested within 30 days from the date of delivery.
  • Condition of Product: The product must be unused, in its original condition, and in its original packaging. It should be free of any signs of wear, damage, or alteration.
  • Proof of Purchase: You must provide the original order confirmation or receipt to initiate a return or refund.

Non-returnable Items:

  • Items that are personalized, customized, or specially made for you cannot be returned unless they are damaged or defective.
  • Any item marked as non-returnable on the product page is not eligible for return.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at contact@snapfexaguard.com or call us at (601) 947-6874. Please provide your order number, the reason for your return, and details about the item you wish to return.
  2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization (RA) Number and instructions on how to return the item.
  3. Pack the Item: Carefully pack the item in its original packaging to prevent damage during return shipping. Ensure that the RA number is clearly written on the outside of the package.
  4. Return Shipping: You will be responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns.

Please Note: If we find that the returned item does not meet the return eligibility criteria (e.g., used or damaged), we reserve the right to deny the return and refund request.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to the original payment method used for the purchase.

  • Refund Time Frame: Refunds typically take 5-10 business days to process. The exact time it takes for the refund to appear in your account will depend on your payment provider or bank.
  • Partial Refunds: In cases where only part of your order is returned, we will issue a partial refund based on the value of the returned items, excluding any non-refundable shipping or processing fees.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on your preference and the availability of the product.

To help us resolve the issue quickly, please provide:

  • Photos of the damaged or defective item
  • A description of the damage or defect
  • Your order number and contact information

If the damage is a result of shipping, we may request that you file a claim with the carrier, depending on the circumstances.

5. Exchanges

We do not offer direct exchanges. If you would like to exchange an item for a different product, please initiate a return for the original item and place a new order for the replacement item.

6. Shipping Costs

  • Return Shipping: If the item is being returned due to our error (damaged, defective, or incorrect item received), we will cover the return shipping costs.
  • Non-Refundable Shipping Fees: Original shipping fees are non-refundable, except in cases where the item is damaged, defective, or incorrect.

7. Cancellations

If you wish to cancel your order before it has shipped, please contact us as soon as possible. We will make every effort to cancel your order. However, once the order has been processed or shipped, we are unable to cancel it. In this case, you will need to return the item for a refund after receiving it.

8. Contact Us

If you have any questions about our Refund and Return Policy or need assistance with returning an item, please don’t hesitate to contact us: